Supplier Management — Features and Expertise
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This page has features and expertise information on the supplier management software tools and intelligence that drive superior supplier management results.
“From supplier enablement and monitoring to performance assessment and improvement, the supplier management software tools and intelligence are what an experienced team really needs.”
Supplier enablement
Supplier self-registration, profile management, messaging, ratings history and notifications
Views for receipts, contract status, purchase orders, and change requests (with Epiq Purchasing)
Supplier view of invoices, billing information, and payment status (with Epiq Purchasing)
Online response to surveys, RFPs, RFQs and other sourcing events (with Epiq Sourcing)
Supplier monitoring
Risk scoring and status tracking to measure and quantify the chance of poor performance
KPI capture
KPI capture for data like late shipments, returns, rejected units, and on time delivery
Profile and relationship tracking
Supplier tracking for financial stress, capacity, customer service, and relationship quality
After delivery reconciliation and matching
Comprehensive reconciliation and invoice matching after delivery (with Epiq Purchasing)
Supplier performance assessment
Supplier ratings, scores, and changes for important measures of supplier quality
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Key Performance Indicators
Predefined and configurable Key Performance Indicators to track supplier performance
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Supplier execution evaluation
Collaborative assessments and performance surveys to evaluate supplier execution
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Scorecards and ratings
Balanced scorecarding and flexible ratings for expanded supplier measurement
Performance improvement, visibility and support
- Supplier performance improvement
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Supplier execution review management tools, searches and intuitive displays
Collaborative discussion tools for improvement plan development and management
Corrective action notifications and improvement plan alerts to assist suppliers
Easily definable and relevant metrics for supplier performance scorecards and evalutation
- Visibility and dashboards
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Comprehensive reporting and analysis on suppliers, performance, and metrics
Intuitive searches and advanced searches to quickly locate supplier data
Supplier dashboards with configurable screens, messaging, and real-time notifications
System roles to grant access based on supplier users, buyer groups, or companies
- Expertise and support
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Solution set up, deployment, and configuration to correspond to performance goals
Buyer training with best practices, scorecard set up, and key metric definition
Supplier management, template creation, and establishment of performance indicators
Support for implementation, system roll-out to maximize company-wide adoption
- Infrastructure
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Hosted, best-of-breed solution designed for internet delivery with web services
Multi-channel technical and help desk support to aid buyers with ratings
Secure architecture designed to protect suppliers, buyers, and performance data
Industry standard facilities, network, and equipment for optimal performance
