Products : Lines : DCM

Demand Chain Management - DEPRECATED CONTENT

Epiq's DCM suite is a complete solution that manages orders and customer demand and maps them to match supply. The solution maximizes customer loyalty resulting in increased profits and steady growth.

Demand Chain Management

Epiq DCM provides exposure of information to the sales force or partners so that they can make the right promises to customers regarding product availability, price, and delivery via:

• Internet enabled employee and customer collaboration
• Coordinated order execution and fulfillment
• Real time information from SCM systems available to employees and customers

Epiq DCM enables the sales force and partners to quickly obtain information on product availability, price, and delivery to make sure products are delivered as promised and revenues are profitable. Highlights include:

• Increase overall order profitability and revenues
• Rapidly transmit pricing and availability to customers
• Obtain real time orders, statistics, and customer history information
• Reduce order fulfillment errors and enhance customer satisfaction

The Demand Chain Management product modules can be used as a full integrated line or combined in ways to solve particular business problems:

• Pricing Management

Determine optimal pricing for new products and refine pricing for other products in real time.

• Order Delivery

Provide CRM personnel with access to supply and availability information from SCM systems in order to promise items that can be delivered.

• Corporate Portals

Obtain a single, entrance point to all business critical information. This includes Epiq applications and applications created by other vendors. Access to information is role-based so each user can access the information he/she needs to be most effective in his/her function.

• DCM Product Modules:
• Order Management
• Warehouse Management
• Configuration Management
• Pricng Management
• Demand Portal

The Demand Chain Management product suite is complemented by the Customer Relationship Management suite products modules:

• eStore
• eAuction
• Contact Center
• Customer Self-Service Portal
• Demand Portal