Products : Lines : CRM

Epiq's CRM suite is a complete solution that connects a company and its business processes to customers. The solution enhances customer satisfaction resulting in competitive advantages and higher profits.

Customer Relationship Management

Epiq CRM puts an entire organization in touch with its customers through collaboration and real time processes that satisfy customers through:

• Easy to use screens and displays for customers
• Long term, profitable relationships with customers
• Customer-oriented process designs and flows

Epiq CRM connects employees and customers to online business processes to make customer contact and sales more efficient and lower overall costs. Highlights include:

• Transact business anywhere using a standard web browser
• Manage marketing campaigns, sales functions and pricing
• Obtain real time orders, statistics, and customer history information
• Connect with inventory, suppliers, and other backend systems

The Customer Relationship Management product modules can be used as a full integrated line or combined in ways to solve particular business problems:

Customer Management

Stay on top of customer orders and requirements throughout the sales cycle and share information with relevant functions to satisfy customers.

Organizational Collaboration

Reduce cost by enhancing communication across your business processes. Transfer information in real time across groups to assist a customer or set of customers.

Corporate Portals

Obtain a single, entrance point to all business critical information. This includes Epiq applications and applications created by other vendors. Access to information is role-based so each user can access the information he/she needs to be most effective in his/her function.

CRM Product Modules:

eStore

eAuction

Contact Center

Customer Self-Service Portal

Demand Portal

The Customer Relationship Management product suite is complemented by the Demand Chain Management suite product modules:

Order Management

Warehouse Management

Configuration Management

Pricng Management

Demand Portal