Products : Lines : CRM : eAuction

Overview | Specs

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Epiq's eAuction provides an organization with a dynamic pricing (auction) tool to liquidate inventory or convert assets into capital that can be put back into operations. eAuction provides the following benefits:

• Increase the average asset sale price by 15% to 75%
• Reduce process costs anywhere from 2 to 5%
• Use the global reach of the Internet to attract new buyers
• Obtain capital from assets that are currently not in use
• Decrease number of costly of asset valuation write-downs
• Obtain price points for new products

Feature Highlights by Category

Content Management

• Category management

• Specify auction end date, preview period, and images
• Bidder information
• Bid collection and storage
• Create, edit and delete auctions
• Create customized emails for various events in the auction

Auction Management

• Build list of qualified buyers
• View users, edit users, and delete users
• Bid retraction
• Monitor auction activity, pricing, and bidding
• Specify important parameters like shipping and payment terms
• Create buyer invitations
• Set auction start price, reserve price, target price
• Feature or highlight special auctions

Buyer Area

• Buyer registration
• Buyer bid monitoring, real time status of bids
• Previews upcoming auctions
• Notification of outbid
• Account update and password retrieval
• Summary and detailed views of auctions
• Browse auctions, terms, and place bids
• Respond to private auction invites
• Bidding instructions, help, and key terms glossary
• Advanced search options and category based browsing
• Submit auction questions

Bidding formats

• English auction support
• Automatic bidding features
• Price first bidding logic
• Multiple quantity bidding options
• Private auctions available to qualified buyers
• Price / quantity first bidding logic
• Descending price auction support
• Vickrey auction support
• Hybrid auctions

Key Business Rules

• Bid decrement and increment
• Automatic auction extension option for competitive bidding
• Reserve pricing to protect sellers
• Auction preview period
• Automatic restart of auction if item isn't sold
• Automatic winner notification
• Accept full quantity only
• Hide bidder identities
• Require login to view private auction
• Set outbid notification messages
• Permit automatic bidding
• Require login for a category / auction

Reporting

• Auction winners report
• Bid history report
• Number of bids, auctions and dollars sold over time
• Number of items purchased over time
• Buyer download
• Winner contact report
• Bid history graphical report
• Auction summary report
• Excel and text download of auction data

• Customer Management

Stay on top of customer orders and requirements throughout the sales cycle and share information with relevant functions to satisfy customers.

• Organizational Collaboration

Reduce cost by enhancing communication across your business processes. Transfer information in real time across groups to assist a customer or set of customers.

• Corporate Portals

Obtain a single, entrance point to all business critical information. This includes Epiq applications and applications created by other vendors. Access to information is role-based so each user can access the information he/she needs to be most effective in his/her function.

CRM Product Modules:

• eStore
• eAuction
• Contact Center
• Customer Self-Service Portal
• Demand Portal

The Customer Relationship Management product suite is complemented by the Demand Chain Management suite product modules:

• Order Management
• Warehouse Management
• Configuration Management
• Pricng Management
• Demand Portal